Delivery Times

Originals, framed paper prints, jigsaws, cards and calendars are sent out within 24 hours. Everything else is made to order and will be sent out within 7 working days.

Please ask if you have any questions rhian@rhianjohn.com

Delivery Charges
Orders up to £14 is £1.99
Orders £14.01 to £18 is £2.99
Orders £18.01 to £25 is £3.99
Orders over £25 is £4.99

Returns and Exchanges (original paintings, cards and calendars)
I want you to love my paintings. If you don't please get in touch with me as soon as possible and I can offer you a refund or exchange.
Just contact me within: 14 days of delivery.
Ship items back to me within: 21 days of delivery.

Returns and Exchanges - Custom Orders (all items except original paintings)
These items are only made once an order has been received. I do not hold stock. I’m sorry I can not accept returns for these custom or personalised orders. 

Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Shipping
Processing Time
The time I need to prepare an order for shipping varies, although it is usually within 7 working days.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.