Delivery Times

Original paintings, framed paper prints, jigsaws, tea towels, coasters, cards and calendars are usually sent out in 24 hours. All items in the 'sale' section are also sent out within 24 hours.
Canvas prints are sent out within 3 working days. 
Everything else is made to order and will be sent out within 7 working days. 

Please ask if you have any questions rhian@rhianjohn.com

Delivery Charges
Orders up to £19.99 is £2.50
Orders £20 to £39.99 is £3.50
Orders £40 and over is £4.99

Returns and Exchanges (original paintings, cards, tea towels, coasters, jigsaws and calendars)
I want you to love my products. If you don't please get in touch with me as soon as possible and I can offer you a refund or exchange.
Just contact me within: 14 days of delivery.
Ship items back to me within: 21 days of delivery.

Returns and Exchanges - Custom Orders (all items except the above)
These items are only made once an order has been received. I do not hold stock. I’m sorry I can not accept returns for these custom or personalised orders. 

Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Shipping
Processing Time
The time I need to prepare an order for shipping varies, although it is usually within 5 working days.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.